To purchase an item from a seller on Icephorm, simply complete the online checkout process. Once completed, your payment will be processed by Stripe and shipped by the seller.
When you find an item that you would like to order press the ‘add to bag’ icon. This will bring up a pop up asking you weather you would like to continue shopping or view your bag. If you click view your bag this will take you to the check out screen, alternatively the continue shopping button will close the pop up. You can also view you bag and check out by clicking the bag icon at the top right-hand side of your screen.
When you’ve arrived at the check out page click the ‘Stripe check out’ icon and enter your details to finish the transaction. If you have selected items with multiple currencies, you will see a separate check out box for each currency. Simply check out through each ‘Stripe check out’ as normal to complete the transaction for each item.
Payments made through Stripe are processed immediately, your will also receive email confirmation from Icephorm notifying you of your order status along the way.
Please note that all card payments are made using a secure SSL payment form by Stripe. Icephorm does not have access to card information and no card information is stored in our systems. Card payments are done through the international Verified Visa and Secure Code MasterCard verification services.
Can I return my Icephorm Collection order?
How do I check the status of my Icephorm Collection order?
I returned an Icephorm Collection item. When will I get my refund?
The Icephorm Collection item I received is not the item I ordered. What do I do?
The Icephorm Collection item I received is damaged. What do I do?
What if the Icephorm Collection item I like is out of stock?
How do I leave a product review?
How do I use my wish list?